Terms and conditions

Return & Refund Guarantee
Returns & Refunds are warranties provided by Us for any product sold on www.queen-store.com.

When you receive a purchased and paid product on our site, and you find it not as described or of poor quality, you can contact us to resolve this issue (in accordance with a series of seller return warranties). then will be able to request a full refund and return the item, or store the item and agree a partial refund with the seller.

Warranty Coverage
All products at www.queen-store.com have a Return & Refund guarantee. Every product purchased through our site is protected if the items you receive are not as described.

The following situations do not include:
1. The item you claim is not as described, but the seller can prove it.
2. Items as described, but you no longer want them (unless the seller offers Easy Returns)

Protection Period Guaranteed
You can submit a refund request for up to 15 days after your order has been completed. You can do this by contacting us on the page we have provided. Please note that you can only open one dispute per order.

Terms for Submitting Refund Request
You can submit a refund request for up to 15 days after your order has been completed. You can do this by contacting us either via email or the page we have prepared. Please note that you can only open one dispute per order.

Return shipping costs
If you agree with us to return your goods, Then Shipping Cost of goods fully in the responsibility by you as a buyer.
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Tax
If the Product that we sell is taxable in your country, the person who bear the tax is the Buyer Party
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Delivery
We need time to Setup Delivery 1-7 Business Days
Shipping It takes 7-25 Working Days
Shipping Receipt will be informed after the goods are shipped 3-7 Business Days
Because We Use Free Shipping then shipping using our standard
If the Product that we have sent does not arrive at destination you may request a refund after 60 Business Days
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